Frequent asked questions

Delivery cost for standard parcel delivery within the EU is approx 10% of the total order value.
For countries outside the EU the percentage will be approx 15% of the total order value.
Depending on your location shipment will take 1-8 working days (9 am-5 pm local time). Items will normally be dispatched on the next day.
If needed ask for our deliveries during the weekend.
Some remote places may take an extra 1-2 days on top of the delivery times given above.  
Shipping daily standard to Belgium, France, Germany, the Netherlands, Italy, Scandinavia.
We ship to the USA and the Dutch Antilles.

We are not able to deliver to VAT-free areas, or to PO Box addresses, or army barracks outside of the country in question.
We deliver to your warehouse doorstep - directly to the shipping address you have provided.
You will get a parcel tracking number in our shipment notification email.
If you are registered as a customer with a email address at Roxxor, you can go to the My Account page and My purchases to track your order.
The order status will tell you the progress of your order.
You can also control the courier's tracking reference sent to your email address, so you can track your delivery and find out exactly where it is and when to expect it.
If the first attempt fails the parcel(s) will be taken to the nearest parcel courier's office  and the recipient receives a notification card indicating where to go or whom to contact for the delivery. 
Yes, when you place your order you can choose to have it shipped to an address that is different to that of your billing address, if the address is in the same country.
Please note however, that once your order has been placed you can no longer change the shipping or billing address for that order.
Deliveries are made between 9am and 6pm your local time from Monday to Friday, excluding public holidays.
If you're not at the delivery address when we will retry to deliver your package, the courier will leave a card with their phone number.
Contact the courier call centre within 48 hours to rearrange your delivery. If you don't contact them within few days, they'll send your package back to us, return cost are always for t he customer.
When we receive your shipment in return, Roxxor will contact you to update the status of the order and control the shipment address, if needed Roxxor can ship the order again, transport cost are for the buyer.
Any proforma, or pre payment by we'll refund as well from your credit or debit card. We're not able to resend orders that have been returned to us with no notification - you will need to place a new order.
Yes, when you place your order you can choose to have it shipped to an address that is different to that of your billing address, if the address is in the same country.
Please note however, that once your order has been placed you can no longer change the shipping or billing address for that order.
To prepare the Dropshipments we normally charge for the extra packing, send us an email to see what we can do to support you.

We are here to help

Can't find an answer for your question? Do not hesitate to send us an e-mail or contact us.